Factor (formerly Factor 75) is famous for its convenient, chef-prepared keto and calorie-smart meals. But let’s be honest: tastes change, budgets shift, or maybe you just have too many leftovers piling up in the fridge. If you’ve decided to move on, knowing how to cancel Factor meals properly is the only way to avoid an unexpected charge on your next bank statement.
The cancellation process is straightforward, but Factor has a strict weekly deadline you must meet. If you miss this window, you’ll likely have one last box show up at your doorstep.
In this guide, we’ll walk you through the cancellation steps on both web and mobile, explain the “cutoff” rule, and show you how to pause your service if you aren’t quite ready to say goodbye forever.
Key Takeaways
- Respect the Deadline: You must cancel by Wednesday at 11:59 PM ET, five days before your scheduled delivery.
- Web vs. App: Cancellation is easiest via the Factor website, but can also be handled through account settings in the app.
- Deactivation is Key: Simply deleting the app does not cancel your subscription; you must deactivate the plan in your account settings.
- Check for Confirmation: Always look for a cancellation email to ensure the request processed successfully.
- Skip vs. Cancel: If you only need a break, use the “Skip Week” feature to keep your introductory pricing intact.
1. How to Cancel Factor Meals via Desktop (Web)
Most users find the desktop site the most reliable way to ensure their subscription is fully terminated. Here is the quickest path:
- Log In: Go to the Factor website and sign in to your account.
- Access Settings: Click on the person icon or your name in the top right corner and select Settings.
- Plan Settings: Scroll down to the “Plan Settings” section.
- Deactivate: Look for the “Status” line and click on Deactivate Plan.
- Provide Feedback: Factor will ask why you are leaving. Select a reason and continue clicking through the prompts until you see a final confirmation message.
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2. How to Cancel Factor Meals on the Mobile App
If you prefer using your phone, the process is tucked away inside your profile settings.
- Open the Factor app on your iOS or Android device.
- Tap the Settings gear icon (usually located in the bottom right corner).
- Select Edit Plan Settings.
- Scroll to the bottom and tap Deactivate Plan.
- Follow the on-screen prompts to confirm. Do not close the app until you receive a confirmation that the plan is inactive.
Factor Cancellation: Important Deadlines & Details
| Feature | Policy Detail |
| Weekly Cutoff | Wednesday, 11:59 PM ET |
| Refunds | Generally not offered for orders already processed. |
| Skipping Weeks | Possible for up to 4 weeks in advance. |
| Reactivation | Can be done instantly with one click. |
| Confirmation | Sent via email immediately after deactivation. |
3. The “Cutoff” Rule: Why You Might Still Get a Box
The most common complaint about Factor is getting charged after cancelling. This almost always happens because of the Wednesday deadline.
Factor operates on a five-day lead time. Because they source fresh ingredients for your specific meals, they “lock” your order on Wednesday night for the following Monday or Tuesday delivery. If you try to learn how to cancel Factor meals on a Thursday morning, you will still be charged for—and receive—the box for the following week.
4. Skipping vs. Deactivating
Before you fully delete your account, consider if you just need a temporary hiatus.
- Skip a Week: If you are going on vacation or have a busy week, you can skip up to four weeks at a time. This keeps your account active and preserves any promotional pricing or discounts you currently have.
- Deactivate: This is a full cancellation. If you decide to come back later, you might not be eligible for the same “new customer” rates you previously enjoyed.
5. What to Do if You Forgot to Cancel
If you missed the Wednesday deadline and an order is already processing, Factor’s customer service is generally unable to stop the shipment. However, you can:
- Redirect the Box: Use the FedEx or UPS app to redirect the box to a friend or neighbor.
- Donate the Meals: Since the meals are fresh, local food banks often accept them if the seal is intact.
Conclusion
Knowing how to cancel Factor meals is all about timing. As long as you navigate to your Plan Settings and hit “Deactivate” before the Wednesday midnight cutoff, you won’t be charged another dime. If you’ve followed these steps, check your inbox for that final confirmation email to stay on the safe side.
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Frequently Asked Questions (FAQ)
Q: Can I cancel Factor meals after I’ve been charged?
A: No. Once the charge hits on Wednesday night, the order is sent to the kitchen for preparation. Factor does not offer refunds for “change of mind” after the weekly cutoff has passed.
Q: Does Factor have a cancellation fee?
A: No. There are no hidden fees or “exit” charges for cancelling your Factor subscription. You only pay for the meals that have already been processed.
Q: How do I remove my credit card info from Factor?
A: You can only remove your payment method once the subscription is deactivated. After deactivating, go to the “Payment Information” section in your settings to delete your saved card.
Q: Can I cancel via email?
A: While you can contact help@factor75.com, it is much slower than using the automated “Deactivate” button. If you are close to the Wednesday deadline, use the website or app to ensure the cancellation is instant.
